• Q. Once I place an order, how long does it take before the order is shipped from your warehouse?

A. We usually need 1-2 business day to process and dispatch your order. All Shipments are subject to stock availability.

• Q. How long does it take to receive my order?

A. It usually takes 7-9 business days, once your order information is received and verified. All Shipments are subject to stock availability.

• Q. What is the cost to ship my order?

A. $7.99/€5.92/£5.26 will be charged for the shipping for every order, no matter how many items you buy.

• Q. Do you offer Next-Day or Second Day Express Shipment?

A. Sorry. We do not offer Next-Day or Second Day Express Shipment currently.

• Q. Will you ship International orders?

A. Yes. We ship to most countries which EMS can reach. For details, please contact us at service@medicalequipmentpro.com

• Q. How do I track my order status?

A. After your order is dispatched, a confirmation email with the online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email.

PAYMENT INFORMATION :

• Q. What credit cards can I use to place my order?

A. We accept most major credit cards including American Express, Discover Card, Master Card, Visa, Solo, and Maestro Card.

• Q. Can I pay by using my PayPal Account?

A. Yes. You can finish payment with your PayPal Account.

RETURN INFORMATION :

• Q. How do I return a product?

A. Before returning an item, please read our return policy carefully. If you have made up your mind to return the unwanted product that is unused or you are sure the product is defective and want to return it, please do email us first for the returning address as well as a return authorization without which returns will not be accepted.

• Q. Is there a time limit on returns?

A. Any unused or defective on arrival item purchased from www.medicalequipmentpro.com can be returned for refund or exchange within 30 days of shipment (the order shipment date and order notification are provided to you by email).

• Q. When do I receive my refund after the item was returned?

A. Refunds will be credited to the original way of payment only. And replacements will be shipped out only after the returned item has been received. After we get your retuned parcel, we will contact you. Please allow up to 15 working days from the date we receive your return to process your return or exchange.